Accessibility

Greenfield Lake Amphitheater strives to make our venue and live experiences inclusive and accessible.  For more questions, or information not mentioned below, don't hesitate to get in touch with us at (910)-632-5093 (Fridays 10am-4pm) or send us a message online: Facebook | Instagram 

Arrival & Accessible Entrances: 

The entrance to Greenfield Lake Amphitheater is fully accessible. The entrance is located off Amphitheatre Drive. Accessible parking is located next to this entrance (see map).

Restrooms: 

Our accessible restrooms are located to the left of the venue's entry just inside the gate.

Ticketing:

Greenfield Lake Amphitheater is a general admission venue, meaning seats are on a first come, first served basis. Our Accessible seats are located in the middle of the venue next to the ramp (see map). If you are unable to find the Accessible section, or the section is full upon your arrival, ask a staff member for further assistance. 

Accessible Parking:

Accessible parking is located by the entrance of Greenfield Lake Amphitheater (Amphitheatre Drive). It is designated by blue ADA traffic cones and is available on a first come, first served basis.

Medication needs:

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.  

Dietary Needs: 

Greenfield Lake Amphitheater takes pride in offering a variety of choices for guests with special dietary needs. We host a variety of local food trucks as well as a venue concession truck (menu here) at every show. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.  

Service Animals: 

At Greenfield Lake Amphitheater, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

Sign Language Interpretation:

Greenfield Lake Amphitheater offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up, we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services.  You may email WilmingtonBoxOffice@livenation.com to arrange for an interpreter for your visit. Message us on social media for further details.

Assistive Listening Devices:

Assistive Listening Devices (ALDs) technology in Greenfield Lake Amphitheater is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see the box office to get a receiver.  A photo ID is required to be held until the device is returned at the end of the event. 

1. Connect to venue Wi-Fi

2. Download the Listen Everywhere app via the App Store

3. Connect to the audio channel in the app 

4 .Enjoy the show! 

Using this app will work in any area of Greenfield Lake Amphitheater

Mobility Device storage: 

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.